Refund &Return Policy

Understanding Your Return and Shipping Rights at Atig Jewelry

At Atig Jewelry, we strive to ensure that you are completely satisfied with your purchase. However, we understand that sometimes things don’t go as planned. That’s why we have a clear and customer-friendly return and shipping policy in place.

Order Cancellation

Before Shipment: You can cancel your order at any time before it has been shipped. If you need to cancel, please contact us immediately at contact@atigjewelry.com.

Returns

14-Day Return Policy: If you’re not happy with your purchase, you can return it within 14 calendar days from the date you received it. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

Refunds

Inspection and Notification: Once we receive your returned item, we will inspect it and notify you of the status of your refund approval or rejection of your refund. We aim to process refunds promptly and efficiently.

Delivery and Shipping Costs

Error on Our Part: If the return is due to an error on our part (such as receiving the wrong or a defective item), we will cover the shipping costs. Customer Responsibility: If the return is for any other reason, you will be responsible for the shipping costs for returning your item.

Reporting Issues

30-Day Contact Policy: If there is an issue with your order, please let us know within 30 calendar days. Contact us at contact@atigjewellry.com with details of the issue. Please note that we may not consider any issues reported after this 30-day period.